Let me start off with a disclaimer: If you haven't purchased a new mattress recently, this post will probably be of little interest. However, if you've just bought a mattress — or plan to buy one soon — keep reading. I think you will be able to relate only too well to my story.
Until a few months ago, the word "mattress" was barely even in my vocabulary. I had been sleeping on an ancient, 25-year-old hand-me-down mattress. True, it was getting a bit lumpy. And once in a while, I would feel an ancient spring pushing through. But it was my bed and I was perfectly content to sleep in it.
My significant other, however, hated the mattress. He started issuing ultimatums, threatening, "It's the mattress or me." In retrospect, I should have said, "The mattress stays. You can go." But it's too late for that now. Far too late.
So began our Mattress Buying Adventure in Hell.
Our story started out in the usual way; with us traipsing around from store to store, trying out beds. We went to department stores. We went to chain stores. We went to small, independent stores. And like all new mattress shoppers, we quickly learned that the system is rigged. The mattress retailers are out to deliberately deceive and confuse you. And no matter how clever you think you are at this mattress game, you won't outsmart them. Trust me, they are going to win. And one way or another, you are going to part with a lot of money (ca-ching! ca-ching!)
First, as every mattress shopper knows, the industry makes it almost impossible to comparison shop. Every store has their own models, with their own different, exclusive names. Say you like a Serta "Perfect Day/Taurus" at one store. When you go to a different store, you won't find the same bed. Or, you'll find it under the Serta "Trump Home Collection" (yes, Donald Trump has his own brand of mattresses...ick). Or something like it. Or not very much like it at all. Or they will tell you that particular bed was last year's model and is no longer available. Even though you just saw that bed at another store fifteen minutes ago. The confusion goes on and on. It's maddening. Intentionally so.
Then there are the return policies. When it comes to buying a mattress, the store's return policy matters. A lot. Some stores have a 60-day return/exchange policy. Some have a 100-day policy. Some allow no returns or exchanges at all. Which is a problem. Because the fact is, when you buy a new mattress, you really don't know if you are going to like it until you've slept on it for about a month or two. You have to "break it in". Of course, by then, the entire experience may have broken your spirit and made you question your will to live…or at least your need for sleep. But I'm getting ahead of myself. Back to the shopping...
A few words about the mattress stores. You know those big mattress retailers who advertise a sale virtually every day of the year? Here in San Francisco, we have several of those stores all lined up on one block. I call it “Mattress Death Row”. I have made numerous visits to every one of these fluorescent-lit emporiums of pain, and I now dread stepping inside their doors. The signs on their doors should say, “Abandon Hope All Ye Who Enter Here…And Abandon Your Wallets While You’re At It”.
Mattress salespeople are frequently compared to used car salesmen. I think this is unfair to used car salesmen. At some mattress chain stores, the sales staff practically ooze sleaze. You walk in and encounter a sales guy, perched like a vulture, ready to swoop down on his innocent prey and point him or her towards the priciest, top of the line Serta, Sealy or Simmons (the “S-brands”). These mattress-peddling predators can barely disguise their contempt for the customers. That contempt is only surpassed by the air of self-loathing that surrounds this breed. They hate their jobs. And I don’t blame them.
In other stores, however, I have to admit the sales people were quite friendly, low-pressure, and infinitely patient. And believe me, they need patience. At one such store, which I now fondly refer to as “SleepTrainWreck” , a young sales guy looked on for over an hour as my boyfriend and I ran back and forth between assorted Sertas and Sealys, arguing over which mattress to buy. I actually thought we would break up in that store. But we didn't. Instead, we were so worn down by the process, and so desperate to make a decision and get the hell out of there, we finally bought a mattress: A Stearns and Foster "Governor's Palace Euro Pillowtop” that cost about twice as much as we intended to pay (ca-ching! ca-ching!). The weary sales guy threw in some free pillows to sweeten the deal (more about those pillows later).
Now, you may ask, what was so difficult about choosing a mattress? An innocent enough question. But if you have to ask, then you haven't bought a mattress lately.
Once upon a time, buying a mattress was simple. You chose from "Soft", "Medium" or "Firm". There were coils inside, and probably some cotton or horse hair, covered with thin (cool) cotton ticking. Sadly, those days are gone. Today’s mattresses are overly complicated, gimmick-laden slabs, filled with a host of mysterious, mostly synthetic materials that don't breathe. There are wrapped coils. There are unwrapped coils. There are individual coils. There are no coils. And there are endless, conflicting opinions on which one is best.
As for the materials, all the big name manufacturers use a combination of either Latex , Memory Foam, or some other generic foam. Memory Foam is notorious for "sleeping warm". So if you "sleep warm", like I do, you have to avoid it like the plague. Latex is supposed to be cooler, but the jury is still out on that. Plus, there are many different types of Latex. Are you getting tired? Me too. I now know more about this topic than I ever cared to know. Let's just say: it's complicated. And, the fact is, you can try out the bed for hours in the store. But you don't really know how you are going to like your new mattress until it's home and broken in. As one blogger on a mattress forum so aptly put it, a mattress is "the one big ticket item where parts are concealed and enigmatic." In other words: Buyer, beware.
The new mattresses are also bigger than before. Much bigger. In fact, they are now behemoths. I have no idea why people like these huge, heavy beds. I even read that interior decorators loathe them. http://www.nytimes.com/1999/04/15/garden/the-new-beds-a-step-or-two-up.html?pagewanted=all&src=pm
But apparently, there is a huge market for huge beds. Supposedly, a lot of women like them because they make them "feel like princesses". I don't get it. But there are so many things I don't get.
We knew our new bed would be higher than the old bed. So we purchased the "mini" box springs. Nothing, however, could have prepared me for the day the new bed arrived. An enormous delivery truck pulled up, and I watched in horror as three deliverymen wrestled the new, behemoth (king) mattress out of the truck, and up three flights of stairs. When they took away my old bed, I practically cried. When they put the new mattress onto the frame, I practically went into shock. It was gigantic. The bed now resembled a huge, mile-high throne in the middle of the bedroom. It dwarfed everything else in the room. When I climbed up onto the bed (which took considerable effort), I was suddenly peering down on a bird's eye view of my bedside table. I didn’t feel like a princess. I felt more like Gulliver.
Before we could even judge how we liked the comfort of the bed, the "mini" box springs had to be changed out for even mini-er box springs. That meant another trip to SleepTrainWreck, another separate purchase so as not to forfeit our one mattress return allowance (ca-ching! ca-ching!), and yet another delivery.
Once we had lowered the mattress to a reasonable, human height, we quickly realized that the "pillowtop" made the mattress very mushy. We'd sink in so deep, we started calling it "The Mosh Pit". It was also much too warm. The fault of the pillowtop? The latex mattress? Impossible to say. But we were sweating and needed to do something.
I had seen ads for a "cooling mattress pad" made with "NASA Outlast technology". I immediately ordered one (ca-ching! ca-ching!). The day the pad arrived, it had such a strong chemical smell, we had to launder it right away. The directions said it was ok to put it in the washer and drier. So we did. On Low. The mattress pad disintegrated in the drier. It just completely melted. The Cooling Mattress folks apologized profusely and sent us a replacement pad. We are still using it. But honestly, it isn't any cooler than any other pad. So much for NASA technology.
Bottom line, after several months of trying to adjust to The Mosh Pit, we knew it had to go.
Thus began another endless round of shopping, researching, and lying on countless beds in countless stores. It was clear that every mattress came with a trade-off. The mattress would have some type of "cooling construction" -- great! -- but it would be too firm. Or it would be just the right softness, but have too much Memory Foam. Or the store wouldn't allow any returns. Or...the list went on and on. At one point, we were tempted to buy an old-fashioned, cotton/coil mattress from a well-known local manufacturer. We could have had one -- for about the price of a new car. So it was back to the evil "S"-brands with their polyurethanes, foams and scary list of unknowns.
It was discouraging and exhausting. But…I wasn't alone. I soon discovered that the Internet is crawling with other miserable mattress owners/shoppers, all complaining bitterly about their new mattresses. The mother of all these sites is an industry-sponsored site called "What's the Best Mattress", http://www.whatsthebest-mattress.com/login.php?err=post&ref=%2Fforum%2Fpost.php%3Fp%3D19276&refn=
This website became my go-to resource and support group all in one. Log on, and you enter a world of hurt. There are literally hundreds of comments from people complaining about every possible make and model of mattress. There are disgruntled pillowtop owners. People complaining about collapsed mattresses. Or mattresses that “outgas” chemical fumes. Or that hurt their backs, shoulders or necks. Others complain about an uncomfortable phenomenon called "Latex Pushback". There are even people offering advice on how to perform "mattress surgery". Yes, you heard that right. These folks will tell you in agonizing detail how to cut open your brand new mattress to either remove or add your own fillers. It's unreal. I mean...doesn't the industry know we HATE their products?
In the end, we finally settled on a Simmons Beauty Rest “Pemberton Plush” (mattress names are clearly designed to make the buyers feel like royalty, instead of poor, sleepless schmucks who had to take out a loan to purchase a damn bed). The new mattress arrived this week, and so far, it feels very comfy. However, to my dismay, it also feels…very warm. But I won’t go there (not yet).
We returned the The Mosh Pit to SleepTrainWreck. They gladly refunded our money, or at least part of it. First, they deducted for the old box springs we had already returned (ca-ching! ca-ching!). Oh, and remember those "free" pillows? Well, we had to pay for those, too...or return them after months of use (ca-ching! ca-ching! ca-ching!).
Like I said, you can't win at this game.
I thought this article was so funny and so true I was laughing out loud. Buying a mattress has caused me great anxiety. Bought a memory foam on the internet that we had to return because it sank in after 90 days. Just bought a king koil excel 200 that did not feel so firm in the store as it does here new in my house. Will now have to get a mattress topper to make it feel comfortable, but at least I don't think it will EVER sink as it is so hard. All of our other mattresses have sunk over the years. Thanks for the laughs!
Posted by: Deb Zelkowski | December 21, 2014 at 04:29 PM
There is a conspiracy; this is a copy of the letter I wrote tonight to "one" mattress company ~ wonder if anything will be done! ~ Feeling your Pain ~ unfortunately, we will pay next 5 years ~
Everything is WRONG!!! ~ first the salesman Lou: Louis, whom I thought was such a nice guy, is a good actor! He sold us two different bases, to sit side by side; one a motion perfect base twin XL and the other a Tempur-Pedic base twin XL. One goes up and down and the other rocks back or forward, when you adjust them! The end of the Tempur-pedic gets caught up on top of the motion perfect: these are not designed to sit side by side, and Lou knew we had an enclosed 4 poster bed! We, as novices, did not realize we were ordering 2 DIFFERENT BRANDS; just that the motion was different! ~ Truly, Lou needs more 'training' to represent your company well! Lou now admitted it was not a good idea, and he can see why, but because my husband did not care about the motion, he thought he would try it! we are not guena-pigs! One of your other salesmen said that was "like selling me a ford bumper for a volkswagen" -- the parts don't fit! We were told that if we did not like it, we could exchange any time "within 120 days" ~ now, he is saying, he said after 120 days, and that is just the mattress. He also told me that if I did not like the two twins side by side, I could trade for a King-sized mattress, because; I told him I have MS and may not be able to handle the slice/gap in the middle! He talked me into trying, with that guarantee! He is a slick salesman. Now, it does not take a third grade education, to know he was not being totally honest! First of all, he now says that only applied to the mattress, and YOU CAN'T USE A KINGSIZED MATTRESS on two different platforms, IF ONE GOES STRAIGHT UP AND DOWN and the other one ROCKS!!! ~ That is just not working! This whole transaction was messed up from the start! When it was delivered, I said I did not realize they were so different in looks! I almost did not accept, but it was when the two beds got caught up one end on top of the other one, that I realized the salesman is misrepresenting products/he gave us the impression this was common, and he knew what he was doing... The engineering is totally different, and someone needs to allow us to buy another one like the one I like! Lou seemed to know what he was doing! Now, he comes across with the 'dull-drums' !!! ~ He called Neal and told him he was returning a base; that we are paying the additional $400.00 to upgrade to another one like the one on my side, for my husband, and was "TOLD" he could not do that! I do not think this guy knows much! What can we do? $6000.00 for two beds that can't function properly TOGETHER, and then another $214.32 for mattress protectors, for mattresses, I do not want to keep/would like to have the two matching/work together Motion Perfect Series, and a full King size mattress, but now he says we have to wait for the 120days to exchange a mattress without a crack in the middle! We have paid for protectors we have not gotten! We have spent $$$$$ on two complete Wamsutta Sheet Sets/high quality Egyptian Cotton, that we certainly will not be able to use on a kingsize if we had WHAT WE WENT IN THE STORE TO BUY in the first place: Kingsize Mattress Set! ...& I wanted Stern & Foster!!! ~ How did we ever fall for YOUR EXPERT at Mattress One? Next I will probably find he lied about these being manufactured in the USA! ~ That was my first-&-foremost-requirement!
I do not know if I can trust anyone ever again, anywhere, ...if they are selling something! ~ ??? ~ Now, we have not even gotten our mattress protectors, which were supposed to have been delivered LAST SATURDAY!!! lol/They say we can't have a refund! We don't have them! I want a refund for something I have not even received! ~ If this was not so idiotic, I would break down crying! I feel sorry for you people, because after reading some of your reviews, I wish I had NEVER heard of MATTRESS ONE! ~ You guys have terrible reviews! ~ What can I SAY? I guess one or two more at this point won't hurt you, but THIS is a new Store, and you can get get off to a good start ~ Please, start with me. Thanks, I need help here.
P.S. Louis says Neal say 'no' !!!
Neal tells Lou to ask Jonathan tomorrow (today now)that only Jonathan can make the decision!
Someone needs to make a decision to train the men to tell the truth, whole truth and nothing but the truth! Those sorts of reviews will not fly in a community like this one!
Posted by: NormaJean | March 31, 2015 at 08:59 PM
oh yes, I forgot to mention: one mattress is about a half inch shorter than the other one! Pushed up beside one another, as a King, it is RIDICULOUS!!!
Posted by: NormaJean | March 31, 2015 at 09:20 PM
I don't get why the big mattress companies think bigger is better. Some of the best new mattress companies ship their mattresses in a box to your door. Cutting out the middleman and saving you lots of money. Check out my reviews at: http://www.sleepsherpa.com/mattresses/
Posted by: Ben | April 22, 2015 at 08:07 PM
Well, these are really good tips for those who are going to buy a mattress.
Posted by: Ronni Seaver | August 05, 2015 at 01:31 AM
Hi! Thanks for sharing your story. Last yr we bought a mattress and after a month it was so lumpy so we got a refound because at that time we couldn't afford something better so we continue her sleeping on our old bed which today feels terrible and we got this Sealy bed which is terrible as well. Unfortunately we can't return it but it was pretty cheap. We are new to this since we just moved to the states and just got married. We got this tempurpedic mattress topper and It has been only 1 night and I can't stand it. Can any body direct us to a good brand/ type do bed that has worked for you???? We are so tired and sick of this. Our back and neck hurts a lot!!!!
Rebeca
Posted by: Rebeca | August 22, 2015 at 10:21 PM
Steve - you certainly are the exception! Just go online and read all the ratings and reviews. There are certainly more bad than good - people feel trapped once they buy. We are in the midst of mattress shopping and it is a true nightmare. The reason? Because, as someone said previously, we spend 1/3 of our lives on these mattresses and once you buy one, in reality, there is no turning back without a great deal of out of pocket expense and even then iffy. The quality of mattresses has definitely diminished as has everything else in our throw away culture. I am truly happy for your good experience and am hoping the same for us. We are purchasing a Simmons Beauty Rest Hybrid Plush. Here's hoping....
Posted by: Sue McCarrell | September 02, 2015 at 09:39 AM
I sell mattresses among other furniture and always finding funny how people such as the poster of this blog walk into the show room expecting a quality mattress for $200..tax in.
A number of variables come into play when buying a mattress:
1. You will get what you pay for. It's amazing that we spend SO MUCH of our time in bed (which affects our health) but customers are reluctant to spend an extra dime on their bed yet they will gladly spend $20-$30 THOUSAND on a car and pay an extra few thousand for that extra feature or two. However, how many of us use a car for 8 hours/day? That being said, if the mattress for $2000 is uncomfortable, then don't buy it. Who cares what is inside of it if it is too soft or too firm. But don't go into a store thinking that the $200 mattress you saw advertised will give you the same support or will last as long as the $1899 one.
2. Absolutely inquire about the return and exchange policy. Don't bitch about the mattress protector costing you an extra $100. Believe it or not, the sales staff does not dictate the prices or the exchange policy. Most of us have car insurance in case we get into an accident so is it THAT unreasonable to be required to have an extra cost (matt cover) in order to have an extra service (exchange)?
3. Sometimes free pillows are part of a promotion. Maybe some stores have leeway but I know the company I work for, I have none. So no we are not throwing in pillows "to sweeten the deal", we do it because that's part of the promotion and we are getting you everything we can. But did you really expect that when you got something for free because you spent money at the store, that you wouldn't have to return/pay for it when you returned the rest of your purchase? Are people really that dense these days?
4. This is the world of the internet and it is easy to educate yourself about technology, prices, and policies. I despise people like the poster of this article because the world doesn't "owe" you anything. If I don't educate myself on a policy or ask the right questions and then get screwed over because of it, guess what, the onus is on me. I don't go around saying that everyone is out to get me.
Posted by: Zoink | September 04, 2015 at 10:39 AM
OMG! I want to cry... We are sleeping on my fiance's mattress, that is only 5 years old at this point. I hate this mattress so much, i did not have ONE good night sleep on it. Need to buy a new one and reading your story made me realize how miserable Im going to be trying to find a new mattress, and even more miserable if after all that search, i will hate it.
Posted by: Anya | March 24, 2016 at 07:36 AM
Sorry, Anya...I feel your pain. But hopefully, you will like the new mattress. I like ours. Just wish the process wasn't so arduous.
Good luck!
Posted by: Marcie Judelson | March 24, 2016 at 12:28 PM
I just got a caversham et from sleep train and I just want to cry my neck and high back are killing me and it's only one night ! Is it going to get better? Should I wait more time I really want to return it?
Posted by: Wendy | April 05, 2016 at 08:44 AM
Mattress shopping can be extremely stressful! It does feel like all the salespeople are trying to confuse you. Great post!
Michelle Henry
www.betterbedsolutions.com
Posted by: Michelle Henry | August 16, 2016 at 09:33 AM
Almost every mattress companies offer free trial period, and if you aren't satisfied within the said time period, you can return the mattress. Your money will be refunded. This actually helps the buyer to choose the right mattress. Top brands like Saatva, Tuft and Needle, Loom and Leaf, and many others, offer free trial periods. Some offer 90 day trial period, while others 100 day trial period. Though memory foam mattresses overheat, buying a latex mattress topper would do the job. Sleeping on a latex mattress topper, can give you the benefits of both latex and memory foam mattresses. It balances the body temperature and prevents from overheating.
Posted by: Matracos | August 18, 2016 at 02:10 AM
Love your blog. I sadly just got rid of my 27 year old mattress, which was 2200.00 back then. I went to Macy's bought a Beautyrest. Felt great in the store.OMG! Back pain right away. Luckily, it's being returned as defective as the seams came bunched up, torn, and a hole was on one of the corners about 2 inches from the top. Silly me went to Simmons, without researching, and got a Shakespeare King. Wel'll see if its any better. Now I wish I had my "saggy Sally" back.
Posted by: Cheryl | September 17, 2016 at 04:57 PM
Oh gosh, I hear you. Good luck and thanks for writing.
Posted by: Marcie Judelson | September 19, 2016 at 09:55 AM
OMG this had me in stitches and i needed comic relief I also need to laugh to let off some of the horrible stress from all these bloated behemoth mattresses that are dominating the market and also if you have a platform you don't want these thick mattress you want to keep that low profile aesthetic.. cannot find a normal great quality spring and coil mattress with a decent 10 inch max height and this memory foam hoax.. caused terrible back and hip pain after never having these problems got rid of and told them to exchange it and my pain went away! .. so disgusted tomorrow I have to argue with sleepy again they sell a bed with such deep quilting that the mattress feels horribly lumpy through out yes don't the manufacturers know how much we hate their products? You have a very funny style of writing looking forward to more and glad I know that I am hardly alone in this disdain and dismay for the bedding industry that wants to dupe us!
Posted by: adrianne | October 07, 2016 at 10:30 PM
I, again, woke up in excruciating pain where I've never had pain before from my new latex/foam mattress. After researching everything about what type of mattress to buy for an adjustable bed, I had 3 choices: latex, foam or gel. An air bed isn't an option unless you weigh 50 pounds and aren't over 12 yrs old. I've never liked foam. It feels like a hardened sponge. So I went searching for a hybrid. Unfortunately, I'm short. The hybrids are anywhere from 16-20 inches thick, not counting the base. I'd need a stool to climb into bed. Another problem: full size mattresses are becoming extinct. When and why did this happen? So I finally settled for the queen sized 10 " latex/foam hybrid. Huge mistake. Not to mention that I had to buy a queen size, which I hate--they didn't make them in full sizes. I asked the store owner to lower the frame feet to 4 inches. I asked him three times. But he decided at time of delivery that the 6 inches was fine. It wasn't. I couldn't put my socks on sitting on the bed. I almost fell on the floor when trying to reach for the fallen remote control. While sitting on the mushy latex, my feet didn't touch the floor. After my back went completely out, I called the store. To my dismay, they're too small to accept returns. Huh? I thought all mattress stores let you try the mattress out. Not so. All in all, they gave me a deal on another mattress with coils and gel. And they'll replace the feet on the frame to 4 inches like I asked in the first place.This ordeal has been hell. And if this new mattress doesn't work out, the ordeal won't be over. I'll be off to Sears next time around.
Posted by: Josi | October 25, 2016 at 04:15 PM
We invented the mattress-less Ammique bed driven on by our utter dissatisfaction with and sheer horror at how beds with mattresses fail to provide what we, the bed buyers want and need!
What we gleaned very early on in the design process was that mattresses are the problem not the solution. Even the bed/mattress industry acknowledges that their beds/mattresses are so badly configured and deteriorate so much and so quickly that they must be replaced every 7-10 years - a bizarre admission given the impact bad beds have on our bodies, our quality of sleep and on our general health and well-being!
Time to get out of the sack and invest in better body support and pure sleep...
Dormezzzzzzz bien, Marlene
Posted by: Marlene Greenhalgh | November 18, 2016 at 04:08 AM
Really a nice piece of thought that's really helpful for us because shortly i looking forward to by rubber latex mattresses.
Posted by: Jenna Jamieson | November 23, 2016 at 05:10 AM
It is tough buying a mattress.
I bought a Sealy pillowtop 3-4 years ago and it was crap. It was decent to start, but after only a year it was like sleeping in a crater.
I cannot recommend pillowtop anything. It's great in store, but they break down really fast and you can't even flip them over. I don't know if this is all of them, but mine was around $8-900 which, while not super expensive, isn't cheap either.
I replaced it yesterday with a latex and gel mattress. This one was a much bigger investment at $1800. It's firmer, but it will break down a bit. And! It's two sided, so I can flip it and turn it. It seems like I'll enjoy this one, but my first night left my lower back hurting a little. Adjustment does take some time though, so I'm optimistic.
On the other hand, when I woke up in the middle of the night, I was really tired. I don't know if that's good or bad, but I think maybe I was in a deeper sleep. I also feel less tired today than I usually do. Often, I start feeling like I need a nap at 3-4pm, but I feel fine today.
Back to buying: I was advised that you should never buy a mattress without knowing the materials inside. Also, never buy from the major manufacturers, as it's impossible to know what you get and they're generally overpriced.
Posted by: Chris | March 25, 2017 at 02:34 PM
I just bought a mattress Sealy posturepedic hybrid cobalt firm I hate it two days and I'm in pain my husband wanted firm I need a plush now I. We'd physical therapy can't move My friend soles me the mattress at the store she works for I called her and said this is awful sealy said I can return it and she said well we frown about it I'm like what 2000. We spent my husband said no way we will wait 30 days and see if it gets better oh yeah I'm supposed to walk all over it to break it in right I can't sleep on it I want my old one back never again mattress shopping!!!
Posted by: Linda Cimino | March 27, 2017 at 04:39 PM
I purchased a set of "Walmart" bunk beds that have the lath wood support and 6 inch thin matresses. I prefer to sleep in those beds than my $3000 firm memory foam mattress. My husband doesn't like it when I am not sleeping next to him, but he didn't listen to my wants when we purchased this firm bed. I have curves he has none. It in no way remembers me when I get in bed. I wake up with my arms asleep and aching shoulders and hips. I asked this morning when we can get a new mattress. He turned 50 shades of color. LOL. The fear of performing this search again has us both in sweats. Our $3000 matress is now humping in the center. It is a M89613.40.6234. I can not find a pretty mark showing what kind of mattress it is. Remember when they were proud of there work and labled it.
Posted by: HOPE L SZABO | May 17, 2017 at 08:11 AM
I still have my mom's Simmons Beauty Rest , and that mattress is all of 30 years old , as comfortable as you would ever want go figure
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Posted by: sharon | August 04, 2018 at 09:29 AM
I realize this story is a few years old but I find it to be vey true and accurate. My way around this was to order a new mattress online from a company called "Endy", they ship it to your home for free; you have 100 nights to test it and if you don't like it just call them up and they pick up the mattress free and donate to charity. You also get all your money back. Done like dinner.
Posted by: Brad | August 24, 2018 at 05:48 AM